What is the Radio Spirits return policy?
Radio Spirits accepts returns on items purchased from us that are defective, were shipped in error, or were damaged in transit. In the rare case that you would receive such a product, we will replace it at no charge. We also accept returns on items that are unopened (item must be in original shrink
wrap) and returned to us within 30 days of your purchase from us. To return such a product, please answer the following questions on a piece of paper and include it with your returned merchandise in your package:
1. What is your invoice/order number?
2. Why are you returning the product? If the product is defective, please explain what is wrong with it.
Place the defective merchandise and the note of explanation in the original packaging (if available) and ship prepaid and insured to:
PO Box 3107
Wallingford, CT 06492
Please expect your replacement in four to six weeks from the day you ship your merchandise to Radio Spirits.
RadioSpirits.com is committed to protecting your privacy. The majority of the information we collect is used to continuously
improve the content we provide our customers and to make your shopping experience easy and enjoyable.
What information is collected when a customer places his/her first order?
When you place your first order we ask for your email address, name, billing/shipping address,
phone number and credit card information. We also ask you to choose a password. This information
allows us to set-up an account, process your initial order and make subsequent ordering
quick and easy. This information is transmitted using secure server software and your data is encrypted
to the highest standard currently available. Any third parties employed by RadioSpirits.com to process
your information are required to store your information with the strictest of confidence.
What information is collected on subsequent orders?
After you have purchased from Radio Spirits for the first time and have chosen a password,
you may place subsequent orders quickly and easily. By using cookie technology, RadioSpirits.com can
properly recognize you on return visits, eliminating the need for you to
re-enter your billing and shipping information each time you make a purchase,
and allowing you to place items in your shopping cart that will still be there
if you decide to check out at a later time.
What information is collected when a visitor or customer enters a contest?
RadioSpirits.com offers both visitors and customers the opportunity to participate in contest offerings.
These contests are strictly voluntary. We ask for a variety of information that may include your name,
address, age, gender, listening preferences, and email address. Occasionally, we make our list of
customer postal addresses available to other companies offering products or services that may be of
interest to you. However, we never share personal or demographic information. If you do not want to
receive these offerings, please send us an e-mail instructing us to remove your email address and/or name and mailing address from lists provided to others. Send your request via e-mail to Customer Service here.
How can I opt out of RadioSpirits.com promotional mailings?
RadioSpirits.com customers and visitors who
have previously chosen to receive promotional mailings via email can remove themselves from our
mailing list by clicking here and entering their email address into the form. Additionally, the
promotional email we send contains a link to "opt-out" of receiving these
messages in the future.
What are cookies and how are they used on your site?
primarily to enhance your browsing experience. Cookies allow us to keep track of your user preferences, the items you have placed in your shopping cart, and the pages you view on a
web site and how often you remain on any given page. This allows RadioSpirits.com to continuously improve your shopping experience and
the content we offer you. The cookies we use do not contain any personally identifiable
information. Aggregated statistics not linked to any individual may be shared
with our marketing partners.
What is your policy on linking to other sites?
At various times, RadioSpirits.com may contain links to other websites. Please be advised that although we have
strict criteria for placing a link on our site, we are not responsible for the
content or business practices of these sites and strongly recommend that you
What information does RadioSpirits.com disclose to its business partners?
Radio Spirits maintains the highest standards of ethics in assuring our customer's privacy. All information with regard to our customer's accounts, correspondence and RadioSpirits.com customer lists is handled with the utmost discretion.
We do not rent or sell lists of our customers' email addresses, telephone numbers or credit card information.
Occasionally we make our list of customer postal or email addresses available to other companies offering products and services that may be of interest to you. If you do not wish to receive these mailings, send us an e-mail instructing us to remove your name and address from lists provided to others. Send your request via e-mail to Customer Service here or write to us at:
Attn: Customer Service
PO Box 3107
Wallingford, CT 06492
Please allow 3-4 weeks for the change to take effect.
What is your policy on product availability, pricing and promotions?
Product availability and prices subject to change without notice. Promotions may not be combined with any other Radio Spirits offers. In the event of a pricing error, Radio Spirits reserves the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
How can I contact Radio Spirits about my order?
To send us a message concerning an order you have placed, please click the "Contact Customer Service" link located at the top of most
pages on this site and send us an email. Please be certain to select "Order Inquiries" as the topic for your message so
that it may be directed to the appropriate department and handled most efficiently.
How does RadioSpirits.com send audio over the Internet?
The RadioSpirits.com web site uses streaming audio technology to deliver streaming audio programs to
Streaming audio describes audio that can be heard before the entire sound file is transferred to you computer.
These programs "stream" to the user's computer from a remote server. The user clicks an audio link which launches an audio player application and (ideally)
the program begins playing almost immediately or after a short delay.
How do I listen to an audio program?
Our streaming audio programs are available in the Adobe Flash streaming format. You will need to make sure that you have a recent version of the Flash Media Player installed on your computer to hear them. Most web browsers already have Flash installed or will prompt you to install the Flash player automatically if you don't have it. After you have installed the Flash Player, your browser will know to start
the Flash player when you click a link requesting a Flash streaming media file. The Flash Player is available for free download here if you don't already have it installed.
What is the Flash Media Player?
The Flash Media Player is a free media player from Adobe that can
be used to play RadioSpirits.com's streaming audio programs as well
as other types of audio and video files.
Note: You can download a free copy of
the Flash Player here.